Frequently Asked Questions

There are a number of questions that I get asked a lot. Here are a selection of them and the answers that are given.

I offer a complimentary 15 minute phone or video consultation to see if you believe we will be a good fit. To set up a consult please call or text 778-835-9700.

The best way to book for an in office appointment is to give me a call at 778-835-9700 and if I’m not available please leave a message and I’ll get back to you asap.

For online video sessions you can also create an account at NousTalk and book an appointment through there. However, I generally like to have a quick chat before the first session so please reach out via phone or text to 778-835-9700.

Usually at the beginning of our work together it is best if you come weekly for at least 4-6 sessions. Once we have completed those initial sessions there is definitely some flexibility of spacing appointment every other week or up to 3 weeks apart. Session spacing will vary for each individual and we can discuss what would work best for you given what has brought you into counselling.

Health benefit providers differ significantly from company to company and even plan to plan. To find out if your coverage will include counselling with me, contact them directly or through your HR and provide them with the following information:

  • Jacqueline Strong holds a Master of Arts degree in Counselling Psychology.
  • She is registered as a Canadian Certified Counsellor (CCC) with the Canadian Counselling and Psychotherapy Association (CCPA).
  • Her CCC certification number is 4138.

*It is important to know that you will have to pay for your session at the time of the session and that you will be provided with an emailed receipt at that time which you can then submit to your benefits plan for reimbursement.

My passion lies in working with adult individual, first and foremost. While I do work with couples and adult families occasionally, I tend to spend the majority of my time with individual clients.

For people looking for couples therapy, I recommend finding a counsellor who is a Gottman Certified Couple’s Counsellor.

As a counsellor in private practice, my confidentiality policy is in line with the guidelines set forth by my governing body and industry standards. In general everything we talk about will stay confidential between you and I. The only reason I would need to break confidentiality is if:

  • You were to tell me of a child or vulnerable adult being subjected to abuse or neglect.
  • You were to disclose an immediate intention to end your life or the life of another person.
  • If you’re involved in a legal matter and the court subpoenas your file.
  • If you were to appear impaired and were about to put yourself at risk to harm yourself or others by operating a vehicle.

My rates for in person or online counselling are as such:

Free 15 minute consultation

$120 for a 50 minute individual session
$165 for a 80 minute individual session

$140 for a 50 minute couple/family session
$195 for a 80 minute couple/family session

For in person sessions I accept cash and credit cards (you will get an emailed receipt regardless of the method of payment)

For online video sessions you will input your credit card details when you create an account with NousTalk your credit card will be charged at the end of each session and an emailed receipt will be sent to you from Stripe or Square payment system.

I have a physical office space in Vancouver at #200-1892 West Broadway, at Cypress Street, Vancouver, BC, V6J 1Y9.  Please come in and go up the stairs to the door on the right where the receptionist will greet you. This is where I primarily operate out of.

If your appointment is after 5:00pm the from door may be locked, please ring the doorbell or text me when you arrive and I will come let you in.  It is best if you only arrive a couple minutes before your session if it is after 5:00pm as I may be in session until then and don’t want you to have to wait outside for long.  

If attending sessions at this office please note that there is plenty of transit options bringing you within a couple minutes walk.  There is also plenty of street parking close by, metered as well as 2 hour free spaces on west 10th and Cypress street.

I also have use of an office in downtown Vancouver certain days at 1155 West Pender street,  suite 708. Please contact me for more details.

No you absolutely do not need to be in Vancouver to have sessions with me.  You can be ANYWHERE in Canada where you have access to a strong internet connection and a phone/tablet/laptop/or desktop that has a video camera.  

I have clients who are as close as North Vancouver and as far away as Newfoundland.

It’s easy, once you’ve signed up to NousTalk we can book you an appointment.  Once booked you will receive a link to click at the time of the appointment which will start the video session.

I have many clients who travel for work, or have small children at home, or who just are a little under the weather but still want a session.  Being able to have a counselling session from the comfort of your home, hotel room, car, office… really allows flexibility to my clients to get counselling from wherever they are in the world.

I try and recommend that you think of the online session just like you would think of an in office session. That means making sure you put that time aside just for yourself. That also means making sure you are in an environment that feels safe to share information with me and that feels free of distraction. Coffee shops, or busy parks, or homes where someone can walk into where you are at anytime don’t generally work best.

I recommend finding a special place in your home, and booking at times you know you won’t be interrupted. If you are travelling, please find a quiet space in the hotel/airbnb/hostel, in a car, or quiet park from which to have your session.

Try and think about how comfortable you would be if you shed a few tears or were talking about something private, if the location you have chosen feels safe to do those things then that will work.

The session that you book is time reserved exclusively for your benefit. Strong Counselling requires 48 hours notice for cancellations for any booked session in order to avoid full payment for the missed service.

We try to accommodate for emergencies by offering appointment times within the current week if there are any time slots available. If you are unable to attend any of the times offered and have not given 48 hours notice you will be charged in full for the missed session.

One way to avoid the need to cancel if you are feeling under the weather is to have an online video session. That way you still get to have the session but can stay in the comfort of your home while doing so.

The cancellation policy is really important to my practice. While a doctor or physiotherapist may see 20-30 clients a day, a counsellor generally sees 6 maximum per day. If a client cancels with less than 48 hours notice it is nearly impossible for me to fill that time slot therefore losing an hour of business as well as losing an hour of time another client needing therapy could have used.

I want you to know that my cancellation policy is not a penalty or a punishment in any way. I want to make sure that you don’t feel this way if someday you miss an appointment and I want you to know I am not upset. I understand that sometimes life gets in the way. My clients, in return, also understand that scheduling an appointment with me is like buying a ticket to an event. If you miss the event, it won’t upset me but you also can’t get a refund. If you have any questions about the cancellation policy please feel free to talk to me about it openly.