The session that you book is time reserved exclusively for your benefit. Strong Counselling requires 48 hours notice for cancellations for any booked session in order to avoid full payment for the missed service.
We try to accommodate for emergencies by offering appointment times within the current week if there are any time slots available. If you are unable to attend any of the times offered and have not given 48 hours notice you will be charged in full for the missed session.
One way to avoid the need to cancel if you are feeling under the weather is to have an online video session. That way you still get to have the session but can stay in the comfort of your home while doing so.
The cancellation policy is really important to my practice. While a doctor or physiotherapist may see 20-30 clients a day, a counsellor generally sees 6 maximum per day. If a client cancels with less than 48 hours notice it is nearly impossible for me to fill that time slot therefore losing an hour of business as well as losing an hour of time another client needing therapy could have used.
I want you to know that my cancellation policy is not a penalty or a punishment in any way. I want to make sure that you don’t feel this way if someday you miss an appointment and I want you to know I am not upset. I understand that sometimes life gets in the way. My clients, in return, also understand that scheduling an appointment with me is like buying a ticket to an event. If you miss the event, it won’t upset me but you also can’t get a refund. If you have any questions about the cancellation policy please feel free to talk to me about it openly.