Fees & Questions

• The short answer is No you don’t have to be in Vancouver. 
• If you are anywhere in BC with a good internet connection we can offer you our virtual counselling services. We can also offer virtual counselling to folks in some of the other Canadian provinces and territories as well.

This will vary on which of our practitioners you work with. Click here to scroll to the table below for a breakdown of our fees, keeping in mind all of our 15 minute consultations are free and all of our intake sessions are 80 minutes in length.

• Most insurers that your place of employment uses to offer you benefits do cover a certain amount of counselling therapy. They will only offer this insurance to registered or certified counsellors. At our practice we have both RCC’s and CCC’s who will most likely be covered. Sometimes your insurer will even cover the cost of our intern sessions since our interns are in their Masters and supervised by a Certified counsellor. 
• Feel free to whichever of our team members you decide to work with to help determine your coverage. We are here to help.

• The session that you book is time reserved exclusively for your benefit. Strong Counselling requires 48 hours notice for cancellations for any booked session in order to avoid full payment for the missed service.
• We try to accommodate for cancellations made within 48 hours of the booked session by offering alternate appointment times within the current week if there are any time slots available. If there are no other time slots available or you are unable to attend any of the times offered and have not given 48 hours notice you will be charged in full for the missed session.
• The cancellation policy is really important to my practice. While a doctor or physiotherapist may see 20-30 clients a day, a counsellor generally sees 6 maximum per day. If a client cancels with less than 48 hours notice it is nearly impossible for me to fill that time slot therefore losing an hour of business as well as losing an hour of time another client needing therapy could have used.
• I want you to know that my cancellation policy is not a penalty or a punishment in any way. I want to make sure that you don’t feel this way if someday you miss an appointment and I want you to know I am not upset. I understand that sometimes life gets in the way. My clients, in return, also understand that scheduling an appointment with me is like buying a ticket to an event. If you miss the event, it won’t upset me but you also can’t get a refund. If you have any questions about the cancellation policy please feel free to talk to me about it openly.