Fees & Questions

• Our services are available virtually to anyone in British Columbia and most of Canada as long as you have access to a good internet connection, microphone and camera (which can even be from your phone).

This will vary on which of our practitioners you work with. Click here to scroll to the table below for a breakdown of our fees, keeping in mind all of our 15 minute consultations are free and all of our intake sessions are 80 minutes in length.

• Many benefits providers cover counselling if it’s provided by a certified counsellor who holds a Master’s degree. At our practice, Jacqueline Strong is a Canadian Certified Counselling through the Canadian Counselling and Psychotherapy association and Holds a Masters degree in Counselling. Her services are usually covered by most benefits programs. The best way to ensure that the services are covered would be to look in your employee benefits manual to see who they cover, or you can also contact the insurer to ask if clinical counsellors are covered.
• Sometimes our intern counsellors may also be accepted by your benefits program due to the fact that they are supervised by a certified counsellor, however this isn’t something that many insurers cover, so you’d want to check with them specifically if you’re hoping your low-cost counselling will be covered

• The session that you book is time reserved exclusively for your benefit. Strong Counselling requires 48 hours notice for cancellations for any booked session in order to avoid full payment for the missed service.
• We try to accommodate for cancellations made within 48 hours of the booked session by offering alternate appointment times within the current week if there are any time slots available. If there are no other time slots available or you are unable to attend any of the times offered and have not given 48 hours notice you will be charged in full for the missed session.
• The cancellation policy is really important to my practice. While a doctor or physiotherapist may see 20-30 clients a day, a counsellor generally sees 6 maximum per day. If a client cancels with less than 48 hours notice it is nearly impossible for me to fill that time slot therefore losing an hour of business as well as losing an hour of time another client needing therapy could have used.
• I want you to know that my cancellation policy is not a penalty or a punishment in any way. I want to make sure that you don’t feel this way if someday you miss an appointment and I want you to know I am not upset. I understand that sometimes life gets in the way. My clients, in return, also understand that scheduling an appointment with me is like buying a ticket to an event. If you miss the event, it won’t upset me but you also can’t get a refund. If you have any questions about the cancellation policy please feel free to talk to me about it openly.